Contact Us
Our goal is to provide you with the best member experience and provide the resources our members may need. Please contact us using any of the helpful resources below.
Thank you from the Charter Oak team.
Send Us a Secure Message: For account specific inquiries, please sign in to Online Banking
> select Message Center > select Compose.
For all other inquiries we've included contact information below for your convenience.
Alert: Please do not include account or Social Security numbers when using email links below.
Hours:
Mon - Fri: 9 AM - 5 PM
Sat: 9 AM - 12 PM
View Holiday Schedule
Phone:
Local: 860.446.8085
Toll Free: 800.962.3237
24 Hour Account Access:
Info-Phone: 860.445.4636 (Local)
Info-Phone: 800.446.3228 (Toll Free)
Mailing Address
Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)
Charter Oak Routing Number
211176998
Find Answers to Common Question
Visit FAQ's Page
General Inquiries
Online Banking Services
Visa® Credit Cards
For questions about your account or to report a lost or Stolen Card.
24-Hour Service: 800.558.3424
For questions about your internet browser configuration or technical support for the Online Account Access website.
Technical Support: 877.334.0460
Send a Payment
Cardmember Service
P.O. Box 790408
St Louis, MO 63179-0408
Send an Overnight Payment
Cardmember Service
824 N 11th Street
St Louis, MO 63101-1016
Existing Loans
Mortgage Department
Questions about new mortgage products, application process and closings.
Need to Re-order Checks?
Order Online: Click here
Policy Notices
Funds Availability Policy: Read Online
Be Part of Our Culture
We're a dedicated team that believes in a team approach and giving back to the communities around us.
Careers: View opportunities
Don't Forget To Update Your Contact Info!
If you're a Charter Oak member who has recently changed your mailing address, email address or phone number, please login to your account to update your profile.