Contact Us

Contact Us

Our goal is to provide you with the best member experience and provide the resources our members may need. Please contact us using any of the helpful resources below.

Thank you from the Charter Oak team.

Hours:
Mon - Fri: 9 AM - 5 PM
Sat: 9 AM - 12 PM
View Holiday Schedule

Phone:
Local: 860.446.8085
Toll Free: 800.962.3237

Mailing Address
Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)

Get Directions

Re-Order Checks
Click here

Funds Availability
Read Online

Charter Oak Routing Number
211176998

Answers to Common Question
Visit FAQ's Page

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How Can We Assist You?

Please take a moment to let us know a little about you and your reason for contacting us. Our team will respond to you in the order your inquiry is received. Thank you.
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Debit Card Management
Manage your debit card by simply visiting the Security, Alerts & Tools option in Online Banking. Manage temporary holds, lost or stolen cards, daily spending limits & schedule travel notifications.

Send a Secure Message
For account specific inquiries, please sign in to Online Banking > select Message Center > select Compose.
Account Login

Visa Debit Credit Card Support
For questions about your account, report a lost or stolen card or your internet browser configuration or technical support for the Online Account Access website.
24-Hour Service: 800.558.3424
Technical Support: 877.334.0460

Standard Payment
Cardmember Service
P.O. Box 790408
St Louis, MO 63179-0408

Overnight Payment
Cardmember Service
824 N 11th Street
St Louis, MO 63101-1016