Important Alerts

Always protect your information!

At Charter Oak Federal Credit Union, we are committed to keeping your financial information secure and protected. Below is information about things you can do to help us... help you.

Online Banking "Remember Me" Log In Issue

We are aware that members utilizing the “Remember Me” feature on Online Banking are experiencing an issue when logging in. If your username is pre-populated with a long string of letters and numbers, please follow these steps. Uncheck “Remember Me”, close the app/browser, re-open the app/browser and re-enter your username and password. Thank you for your patience while we work to resolve this issue.

Fraudulent Text Messages and Phone Calls

We have been made aware of members receiving fraudulent text messages and fraudulent phone calls that appear to be coming from Charter Oak asking for personal information to verify fraud charges. Just a reminder that we will never call you or text you asking for personal confidential information.

DO NOT CLICK any links and DO NOT give out your information. If you are unsure of the validity of a text message or phone call, please contact us directly or stop into a branch.

Fraudulent Text Message

We have been made aware of a text scam targeting some of our members and even non-members. Some members have received fraudulent text messages that may appear to be from Charter Oak.

Some messages we've seen:

"For your safety, we have temporarily suspended your account as we detected an unusual login attempt. You're encouraged to verify at https://verifycharteroak.selfip.org/cu to access your account."

"(CharterOak CU) Your debit card pin was successfully updated. If you did not make this changes click cht-oak.me to stop it.".

We ask that you DO NOT click on a link attached to a text message. If you are unsure of the validity of a text message, please contact us directly or stop into a branch.

Frontier Troubleshooting

Members have been successful in following this troubleshooting guide to fix connectivity issues with logging into online banking and our app. Please see the below troubleshooting steps for Frontier Communications.

Uses EERO router hardware
Use this guide Block / Allow Websites – eero Help Center
You should have an app on their phone to control settings or the EERO device in their home or business. Follow the guide Block / Allow Websites – eero Help Center
If this does not work please contact your internet service provider tech support for further assistance.
Support number 800-801-6652

We sincerely appreciate your patience and understanding.

Fraud Updates

Fraudsters spoofing Charter Oak Federal Credit Union’s phone number and asking the Members for banking information

Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Hence, you may see Charter Oak’s phone number, but it may not be us calling you. We may call you to verify information you’ve already submitted to us or other reasons. However, we will never call you asking for your personal confidential information (social security number, account number, debit or credit card number, date of birth, etc.) When in doubt, ask for their name. Then hang up and call us! Our Contact Center will be happy to assist you.

When you call us, we will ask you some security questions to identify you as the account holder. We are protecting your information. You generated the call. This is different than someone calling you and it is okay to answer our questions.