eBANKING SERVICES

Our busy members are always on the go. So we understand there are times when you just can't come in to see us. That's why we offer easy, secure 24-hour access to your Charter Oak accounts.

And signing up for our eBanking services is easy! Simply stop by any branch or contact our Call Center at 860.446.8085 or 800.962.3237.


Online Banking

Online Banking allows you to perform financial transactions and live balance inquiries on your credit union account(s) from your computer or tablet.

Online Banking features include:
  • Set account alerts specific to you - balance alerts, checks cleared and personal alerts.
  • Check account balances.
  • Deposit Checks.
  • Review current up-to-date account history.
  • My View - Create your own home page to display everything you need to know in one place. It’s easy to add and delete information to customize the content of the page.
  • Transfer funds between your Charter Oak accounts and even your deposit accounts held at other financial institutions. Apply for this convenience at any branch.
  • MyBudget - Create your personal budget, categorize transactions, automatically include and sync other financial institution balances, set goals, alerts and much more.

If you are a first time user or you have any questions about Online Banking, contact our Call Center during regular business hours at 860.446.8085 or 800.962.3237, or visit any branch.

Browser Requirements for Online Banking:
  • Internet access through an ISP provider
  • Firefox+
  • Microsoft Internet Explorer - IE+
  • Safari (current release only)
  • Google Chrome (current release only)
  • Secure Sockets Layer (SSL) support
  • 128 bit encryption

+ We support the current and prior major releases of Internet Explorer and Firefox. Each time a new version is released, support will cease on the third-oldest major version. Utilizing older browsers may result in disabled functionality or limited access to services.


Mobile Apps

Download our Android, iPhone or iPad app today and access your accounts 24/7 wherever you are!* With our apps, you can check your account balances, make transfers, pay bills and even deposit checks.

*Must have an Online Banking username and password already established. A data plan is needed to access our apps. Standard data and message rates may apply. Please contact your service provider if you have any questions.


Mobile Deposit

With Mobile Deposit, you can deposit checks wherever you are, whenever you like, in the comfort of your own home or even on the go! It's as easy as taking a picture with your smartphone. Some restrictions apply. Must accept User Agreement prior to using.


Mobile Banking

Access Mobile Banking by visiting CharterOaktogo.org on your smartphone.*

*Must have an Online Banking username and password already established. A data plan is needed to access Mobile Banking. Standard data and message rates may apply. Please contact your service provider if you have any questions.


Bill Pay

This service offers an alternative to the traditional way of paying bills. You may schedule payments to be made on specific dates or on a recurring schedule. Each transaction will be clearly detailed on your monthly statement.

Bill Pay also features the following:
  • Make payments from multiple checking accounts including HSAs.
  • Add payees.
  • Pay individuals via electronic payment directly to their personal account.
  • Automate recurring payments.
  • View payment amounts and due dates of upcoming bills with eBill.
  • "Since You Last Logged In" section showing the last payments you processed and their current status.
Other Bill Pay features include:
  • Donations can be sent to a favorite charity ($1.99 fee/item).
  • Gift checks can be sent for special occasions ($2.99 fee/item).
  • RUSH payments feature guaranteed on-time delivery options (fee as low as $4.95/item).
  • Checks are drawn on the bill payer’s account; the account holder gets the float benefit and can view check images online.
  • Payments can be searched up to 18 months.
  • Set reminders to pay bills. Reminders will show on your personalized home screen within Bill Pay as well as through emails or text messages reminding you which bills are due.

Online Banking, Mobile Banking, Mobile Deposit and Bill Pay are provided with no monthly maintenance fee!


eDocuments

eDocuments allows Charter Oak to deliver members' statements via the Internet up to 10 days sooner than if the statements were mailed. You can view up to 18 months of statement history at any time and also access information such as interactive accounts reconciliation, regulatory disclosure, and frequently asked questions.

With eDocuments, you will also receive electronic tax forms and other important information from Charter Oak straight to your computer.


Info-Phone

Your accounts are at your fingertips with our free Info-Phone service. Simply call from your phone to access your accounts day and night, 7 days a week. If you're out of town, call our toll-free number.

Info-Phone gives you up to the minute account information. Easy step-by-step instructions walk you through each call.

With Info-Phone you can:
  • Make account balance or history inquiries
  • Transfer funds within your accounts
  • Make loan payments
  • Verify if a check has cleared
  • And more

Access Info-Phone by calling: 860.445.INFO (4636) or 800.446.3228


Visa® Online

eZCardInfo is a secure online service that lets you monitor your Visa® account. Log in any time to review your transactions, make a payment, check your available credit and more. This free service can help you keep track of your spending and safeguard your account from fraudulent transactions.


Apple Pay™

With Apple Pay™, by using your digital wallet you can make purchases with your iPhone® 6 at participating merchants. Apple Pay offers a unique way to make purchases with a simple touch of the finger using your Touch ID ™.

Click here for "Frequently Asked Questions" and "Terms & Conditions."


Security Tokens

(Verisign Identity Protection or VIP)

Charter Oak Federal Credit Union is committed to protecting the security of our Members’ finances and personal information. 

Security Tokens are the highest level of two factor authentication and aim to protect Internet Banking users who regularly complete transactions of significant value. This additional layer of security will help protect you from unauthorized use of your accounts via OnlineBanking.  

Two factor or second factor authentication is when you use two different security methods to access a secure system. For example, in  OnlineBanking  your first level of security is your username and password (something you know) and the second level of security would be a one time access code generated by your Security Token (something you have).

You can obtain your mobile VIP Security Token by downloading the VIP Security token app from the Apple iStore (if you have an iPhone) or from the Verisign website for free. This way your phone becomes a Security Token and you’re less likely to lose it or leave it at home. Please notify us if you have downloaded a token as we will need to enable this feature so you can activate it.

 

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