Our busy members are always on the go. So we understand there are times when you just can't come in to see us. That's why we offer easy, secure 24-hour access to your Charter Oak accounts.
And signing up for our eBanking services is easy! Simply stop by any branch or contact our Call Center at 860.446.8085 or 800.962.3237.
Effective Wednesday, August 10, 2016 you may be required to change your OnlineBanking Password.
Passwords must include the following:
Passwords must be changed every 180 days, cannot contain the user name, and the last 6 passwords cannot be repeated.
Online Banking allows you to perform financial transactions and live balance inquiries on your credit union account(s) from your computer or tablet.
If you are a first time user or you have any questions about Online Banking, contact our Call Center during regular business hours at 860.446.8085 or 800.962.3237, or visit any branch.
*Some fees may apply
+ We support the current and prior major releases of Internet Explorer and Firefox. Each time a new version is released, support will cease on the third-oldest major version. Utilizing older browsers may result in disabled functionality or limited access to services.
Download our Android, iPhone or iPad app today and access your accounts 24/7 wherever you are!* With our apps, you can check your account balances, make transfers, pay bills and even deposit checks.
*Must have an Online Banking username and password already established. A data plan is needed to access our apps. Standard data and message rates may apply. Please contact your service provider if you have any questions.
With Mobile Deposit, you can deposit checks wherever you are, whenever you like, in the comfort of your own home or even on the go! It's as easy as taking a picture with your smartphone. Account must be open for a minimum of 90 days. Some restrictions apply. Must accept User Agreement prior to using.
Access Mobile Banking by visiting CharterOak.org on your smartphone.*
*Must have an Online Banking username and password already established. A data plan is needed to access Mobile Banking. Standard data and message rates may apply. Please contact your service provider if you have any questions.
This service offers an alternative to the traditional way of paying bills. You may schedule payments to be made on specific dates or on a recurring schedule. Each transaction will be clearly detailed on your monthly statement.
Online Banking, Mobile Banking, Mobile Deposit and Bill Pay are provided with no monthly maintenance fee!
eDocuments allows Charter Oak to deliver members' statements via the Internet up to 10 days sooner than if the statements were mailed. You can view up to 24 months of statement history at any time and also access information such as interactive accounts reconciliation, regulatory disclosure, and frequently asked questions.
With eDocuments, you will also receive electronic tax forms and other important information from Charter Oak straight to your computer.
Your accounts are at your fingertips with our free Info-Phone service. Simply call from your phone to access your accounts day and night, 7 days a week. If you're out of town, call our toll-free number.
Info-Phone gives you up to the minute account information. Easy step-by-step instructions walk you through each call.
Access Info-Phone by calling: 860.445.INFO (4636) or 800.446.3228
eZCardInfo is a secure online service that lets you monitor your Visa® account. Log in any time to review your transactions, make a payment, check your available credit and more. This free service can help you keep track of your spending and safeguard your account from fraudulent transactions.
With Android Pay™ you can use your digital wallet on your Android phone in stores where you see contactless terminals - just hold your phone at the kiosk! Android Pay™ allows you to make payments, view your transaction history and much more, all while keeping your information safe and secure! Load your Charter Oak credit and/or debit card today!
With Apple Pay™, use your digital wallet to make purchases with your iPhone® at participating merchants. Apple Pay offers a unique way to make purchases with a simple touch of the finger using your Touch ID ™.
(Verisign Identity Protection or VIP)
Charter Oak Federal Credit Union is committed to protecting the security of our Members’ finances and personal information.
Security Tokens are the highest level of two factor authentication and aim to protect Internet Banking users who regularly complete transactions of significant value. This additional layer of security will help protect you from unauthorized use of your accounts via OnlineBanking.
Two factor or second factor authentication is when you use two different security methods to access a secure system. For example, in OnlineBanking your first level of security is your username and password (something you know) and the second level of security would be a one time access code generated by your Security Token (something you have).
You can obtain your mobile VIP Security Token by downloading the VIP Security token app from the Apple iStore (if you have an iPhone) or from the Verisign website for free. This way your phone becomes a Security Token and you’re less likely to lose it or leave it at home. Please notify us if you have downloaded a token as we will need to enable this feature so you can activate it.