bankNgo Digital Suite
Experience the freedom to bank your way with our bankNgo—your all-in-one digital banking solution!
With bankNgo, you can bank safe, sound, and securely—anywhere, anytime. Enjoy the convenience of Online Banking and Bill Pay to stay on top of your finances with just a few clicks. Tap into the power of Mobile Wallet for quick, contactless payments, and use Mobile Deposit to deposit checks anytime, right from your phone. Go paperless with eDocuments for instant access to statements and notices, and stay informed with Account Alerts that help you track your money in real time.
Wherever life takes you, bankNgo keeps you connected, confident, and in control—because at Charter Oak, we believe banking should move at the speed of you.
Online Banking
Bank online anywhere, anytime and from any device through a browser or our apps, you can check your account balances, make transfers, pay bills and even deposit checks. We’ve reimagined your experience with a cleaner design and a simpler navigation flow that will help you easily accomplish your day-to-day online banking needs. Access your online banking account via popular browsers like Chrome, Edge and Firefox from any device.
Call 860.446.8085 or 800.962.3237.
Mobile Wallet
Add your Charter Oak credit or debit card to your mobile wallet to make purchases through Google Pay™ or Apple Pay™. Make payments, view your transaction history and much more, all while keeping your information safe and secure!
Mobile Deposit
Simple and convenient... deposit checks wherever you are, whenever you like! Open online banking on your device, snap a photo of the front and back and you're done. Account must be open for a minimum of 90 days. Some restrictions apply. Must accept User Agreement prior to using.
Please note: The daily limit for our Mobile Deposit service is 10 checks or a total dollar amount of $5,000, effective March 23, 2021. The monthly limit is 20 checks or a total dollar amount of $15,000, effective March 23, 2021.
Bill Pay
Simplify your monthly bills! Bill Pay offers members the convenience of scheduling payments to be made on specific dates or on a recurring schedule. Each transaction will be clearly detailed on your monthly statement.
Features:
- Make payments from multiple checking accounts including HSAs.
- Add payees.
- Pay individuals via electronic payment directly to their personal account.
- Automate recurring payments.
- View payment amounts and due dates of upcoming bills.
- View the last payments you processed and their current status in the "History" tab.
- Online Banking, Mobile Banking, Mobile Deposit and Bill Pay are provided with no monthly maintenance fee!
Go Paperless
eDocuments allows Charter Oak to deliver members' statements via the Internet up to 10 days sooner than if the statements were mailed. With our improved Online Banking, you can view up to 24 months of statement history at any time and also access other information such as notices.
With eDocuments, you will also receive electronic tax forms and other important information from Charter Oak straight to your computer.
Debit Card Alerts
We want you to enjoy the convenience of our Debit Card Fraud Alerts Service! In order to do so, we will need you to update your cell phone number if you haven’t done so already. You have three easy options to update your cell phone information to enable our Debit Card Fraud Alerts Service:
- Send a secure message via Online Banking
- Call our Contact Center at 860.446.8085 or toll free 800.962.3237
- Visit us in any branch
The benefits of this Fraud Alerts Service will allow for:
- An additional layer of fraud protection
- The ability to confirm or deny a transaction with a simple text message
- A seamless and easy way to keep your Debit Card safe or keep it from being blocked
- Peace of mind knowing your transactions are being monitored by a state-of-the-art system
| Sample Text | Why text was sent |
|---|---|
| FreeMSG Charter Oak FCU Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP. | Sent when fraud case is created. |
| Sample Text | Why text was sent |
|---|---|
| FreeMSG Charter Oak FCU Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP. | Sent when fraud case is created. |
Browser Requirements
*Internet access through an ISP provider / Firefox / Microsoft Edge / Safari / Google Chrome / Secure Sockets Layer (SSL) support / 128 bit encryption
* We will support the last two versions of Microsoft Edge, Firefox, Safari and Chrome. Utilizing older browsers may result in disabled functionality or limited access to services. The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.