An Improved Online Banking Experience!

With new features and benefits and an expanded suite of services, your digital banking experience with Charter Oak is easier, more convenient, and more efficient – and it’s all there at the touch of your fingertips!

Learn more today!
See What’s New!

Our busy members are always on the go.

So we understand there are times when you just can’t come in to see us. That’s why we offer easy, secure 24-hour access to your Charter Oak accounts.

Whether you’re looking for the convenience of our Online Banking services or the flexibility of our mobile app or mobile deposit offering, Charter Oak has the right products to meet all your digital banking needs!

And signing up for our eBanking services is easy! Register today or simply stop by any branch or call our Contact Center at 860.446.8085 or 800.962.3237.




Online Banking

Charter Oak’s improved Online Banking lets you meet your banking needs digitally with new features and benefits and an expanded suite of services to make your experience easier, more convenient, and more efficient.

Our improved Online Banking features include:
  • Set up alerts to let you know when important transactions post or if your balance is low.
  • Check your account balances 24/7.
  • Open a new savings account or certificate.
  • Unlock yourself if you forgot your password.
  • Turn your debit card on and off, create a travel note, request a limit change.
  • Move money between your accounts at Charter Oak and other banks.

If you are a first time user or you have any questions about Online Banking, call our Contact Center during regular business hours at 860.446.8085 or 800.962.3237, or visit any of our branches.

Don’t Forget To Update Your Contact Info!
If you’re a Charter Oak member who has recently changed your mailing address, email address or phone number, please stop by any of our branches or contact us at 860.446.8085 or 800.962.3237 with your new information. You can also set up convenient alert notifications in our new and improved Online Banking to notify you of debit card purchases, when important transactions post, if your balance is low, and so much more! So take a moment to set up your Online Banking alerts today!

Browser Requirements for improved Online Banking:
  • Internet access through an ISP provider
  • Firefox+
  • Microsoft Edge+
  • Safari+
  • Google Chrome+
  • Secure Sockets Layer (SSL) support
  • 128 bit encryption

PLEASE NOTE: As of January 1, 2021, we no longer support Internet Explorer and legacy Microsoft Edge browsers. If you are currently using these browsers we recommend you switch to the new Microsoft Edge or another supported browser.

+ We will support the last two versions of Microsoft Edge, Firefox, Safari and Chrome. Utilizing older browsers may result in disabled functionality or limited access to services. The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

Mobile Deposit

With Mobile Deposit, you can deposit checks wherever you are, whenever you like, in the comfort of your own home or even on the go! It’s as easy as taking a picture with your smartphone. Account must be open for a minimum of 90 days. Some restrictions apply. Must accept User Agreement prior to using.

Please note: The daily limit for our Mobile Deposit service is 10 checks or a  total dollar amount of $5,000, effective March 23, 2021. The monthly limit is 20 checks or a total dollar amount of $15,000, effective March 23, 2021. 


Bill Pay

This service offers an alternative to the traditional way of paying bills. You may schedule payments to be made on specific dates or on a recurring schedule. Each transaction will be clearly detailed on your monthly statement.

Bill Pay also features the following:
  • Make payments from multiple checking accounts including HSAs.
  • Add payees.
  • Pay individuals via electronic payment directly to their personal account.
  • Automate recurring payments.
  • View payment amounts and due dates of upcoming bills.
  • View the last payments you processed and their current status in the “History” tab.
  • Online Banking, Mobile Banking, Mobile Deposit and Bill Pay are provided with no monthly maintenance fee!

Mobile Banking

Access Mobile Banking by visiting on your smartphone.*

*Must have an Online Banking username and password already established. A data plan is needed to access Mobile Banking. Standard data and message rates may apply. Please contact your service provider if you have any questions.


Mobile Apps

Download our Android, iPhone or iPad app today and access your accounts 24/7 wherever you are!* With our apps, you can check your account balances, make transfers, pay bills and even deposit checks.

*Must have an Online Banking username and password already established. A data plan is needed to access our apps. Standard data and message rates may apply. Please contact your service provider if you have any questions.


Two-Way Text Alerts


eDocuments allows Charter Oak to deliver members’ statements via the Internet up to 10 days sooner than if the statements were mailed. With our improved Online Banking, you can view up to 24 months of statement history at any time and also access other information such as notices.

With eDocuments, you will also receive electronic tax forms and other important information from Charter Oak straight to your computer.

Don’t Forget To Update Your Contact Info! If you’re a Charter Oak member who has recently changed your email address or phone number, or you’ve changed your mailing address, please stop by any of our branches or contact us at 860.446.8085 or 800.962.3237 with your new information.


Your accounts are at your fingertips with our free Info-Phone service. Simply call from your phone to access your accounts day and night, 7 days a week. If you’re out of town, call our toll-free number.

Info-Phone gives you up to the minute account information. Easy step-by-step instructions walk you through each call.

With Info-Phone you can:
  • Make account balance or history inquiries
  • Transfer funds within your accounts
  • Make loan payments
  • Obtain loan advances
  • Verify if a check has cleared
  • And more

Access Info-Phone by calling: 860.445.INFO (4636) or 800.446.3228

Visa® Online

eZCardInfo ( is a secure online service that lets you monitor your Visa® account. Log in any time to review your transactions, make a payment, check your available credit and more. This free service can help you keep track of your spending and safeguard your account from fraudulent transactions.

Android Pay™

With Android Pay™ you can use your digital wallet on your Android phone in stores where you see contactless terminals – just hold your phone at the kiosk! Android Pay™ allows you to make payments, view your transaction history and much more, all while keeping your information safe and secure! Load your Charter Oak credit and/or debit card today!

Click here for “Frequently Asked Questions” and “Terms & Conditions.”

Apple Pay™

With Apple Pay™, use your digital wallet to make purchases with your iPhone® at participating merchants. Apple Pay offers a unique way to make purchases with a simple touch of the finger using your Touch ID ™.

Click here for “Frequently Asked Questions” and “Terms & Conditions.

Security Tokens

(Verisign Identity Protection or VIP)

Charter Oak Federal Credit Union is committed to protecting the security of our Members’ finances and personal information.

Security Tokens are the highest level of two factor authentication and aim to protect Internet Banking users who regularly complete transactions of significant value. This additional layer of security will help protect you from unauthorized use of your accounts via Online Banking.

Two factor or second factor authentication is when you use two different security methods to access a secure system. For example, in Online Banking your first level of security is your username and password (something you know) and the second level of security would be a one-time access code generated by your Security Token (something you have).

You can obtain your mobile VIP Security Token by downloading the VIP Access app to your smartphone. This way your phone becomes a Security Token and you’re less likely to lose it or leave it at home. Please notify us if you have downloaded a token as we will need to enable this feature so you can activate it.


Savings Accounts


*APY = Annual Percentage Yield

Auto Loans


**APR = Annual Percentage Rate

Checking Accounts


*APY = Annual Percentage Yield


**APR = Annual Percentage Rate

Rates effective June 27, 2022