Coronavirus Notices & Updates

 

BRANCH
UPDATES
          FRAUD/SCAM
RESOURCES
         SBA PPP
INFORMATION
         

CONTACT
CENTER
           24-HOUR
SERVICES
             EVENT
UPDATES

Charter Oak is committed to keeping our members informed of any updates and notices concerning the Coronavirus (COVID-19) outbreak. As the Coronavirus outbreak situation continues to change daily, we want to take the necessary steps to ensure that your financial needs are still being met.

We will update this section with our latest news or notices. Please be sure to check our Facebook, Instagram, Twitter and LinkedIn social media sites for information, as well. 

NEW UPDATE! Please take a moment to read this important information from Brian A. Orenstein, Charter Oak's President and Chief Executive Officer.

Member Update May 6, 2020


Branch Updates

  • Please note: Starting Monday, April 6, 2020, the following branches will be changing their Drive-Up hours to 9 a.m. to 5 p.m., Monday-Friday:
    • Montville
    • Mystic
    • Niantic
    • Pawcatuck
    • Putnam
  • All other branch Drive-Up hours will remain the same.
  • Saturday Drive-Up hours for all branches will also remain the same.
  • Please note the last time to make a wire transfer each business day is changing from 3 p.m. EST to 2 p.m. EST, effective Friday, March 27th.
  • We are unable to accept coins for coin counting at our drive-up locations.
  • We apologize for any inconvenience.

Even though our branch lobbies are closed, we are still available to assist you through the use of our Drive-Ups, ATMs, and Night Drop Box services.  

  • Safe Deposit boxes are accessible by appointment only. Please call 860.446.8085 to make an appointment.
  • Our Drive-Up lanes are available if you need to open an account, require notary services, an instant-issue debit card, wire services, drop off important documentation, and any other service we would provide in our branch lobbies.

Listen in to Charter Oak President and CEO Brian Orenstein’s interview with Teresa Berry and Shawn Murphy on their popular Soft Rock 106.5 morning show on WBMW on Friday, April 3, 2020. Brian talks with Teresa and Shawn about the latest updates on the many efforts Charter Oak is taking to ensure members needs are being met during this COVID-19 health crisis.  

Listen in to interview


Contact Center

  • Our full-service Contact Center is available during regular business hours (M-W 8am-5pm, Th,F 8am-6pm, Sat 9am-1pm) to assist you by calling 860.446.8085 or 800.962.3237.

24-hour Services

As always, we have these convenient 24-hour services available to you: 

  • eBanking options including Mobile Banking and Mobile Deposit.
  • Mobile Apps for iPhone and Android devices.
  • Online Banking with Bill Pay and other online services.
  • Available ATM locations.
  • Info-Phone (860.445.4636)

Fraud/scam resources

Charter Oak wants you to stay safe and informed.  During these vulnerable times, please be aware of Fraud and Coronavirus Scams.  As a reminder, Charter Oak will never call you, or send an email or text to you requesting that you respond and provide your personal information.  Please visit these sites for further resources on how to protect yourselves from financial scams. 

For examples of scams you should be on the lookout for, please click the link below:

Coronavirus Scam Alert  


Event Updates

  • Our 81st Annual Meeting, which was to be held at the Groton Inn & Suites on Thursday, April 23rd, has been temporarily postponed. A representative has reached out to those who already purchased a ticket, offering the option to hold on to the ticket for the rescheduled event or receive a refund.
  • Our annual Shred Day event, which was scheduled for Saturday, May 2nd, has also been postponed to a future date.

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