EMPLOYMENT OPPORTUNITIES

Charter Oak Federal Credit Union is a great place to work! We’re like a bank, just better! We’ve been proudly serving eastern Connecticut since 1939, and today we’re a billion dollar-plus financial institution with an expansive network of convenient branches across New London and Windham counties, great products and services, and a dynamic work force.

At Charter Oak, we are proud to offer competitive wages, opportunities for promotion, sales incentives and annual raises, along with excellent benefits including:

  • Basic and major medical, vision, dental, and prescription benefits.
  • 401(k) and Pension Plan.
  • Vacation, sick, and holiday pay.
  • Accident or illness salary continuance insurance.
  • Life and Accidental Death and Dismemberment insurance.
  • Tuition reimbursement and more

Charter Oak Federal Credit Union is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. Charter Oak Federal Credit Union is a participant in E-Verify.

Director of Marketing

Key Responsibilities

  • Responsible for department management, long term planning, strategy, objectives, and budgeting. Interface with Executive Management with potential to rise to Executive Management.
  • Support the development of digital acquisition campaigns, leading the end to end concept from concept to execution.
  • Continuously improve the Company’s database, data integrity, data quality and oversee the department’s development of email marketing strategies and the development of meaningful reports etc. to accommodate operational objectives
  • Work with the product champions, managers, agency partners, and compliance in the creative process as needed
  • Drive channel acquisitions growth through understanding the competitive landscape, optimizing existing channel performance, and identifying new messaging, targeting, or capability opportunities.
  • Manage agency relationship for campaign creative, including briefing, reviews, and aligning with internal stakeholders
  • Oversee the content creation, deployment and audience engagement of multiple social media channels
  • Oversee the management of the Company website

Business and Technical Requirements

  • A minimum of 5 years marketing competence across digital and traditional channels, which may have included the development of marketing, product or offer strategy, or actively managing channel(s) focused on acquisition best practices
  • Familiarity with campaign optimization tactics to drive and evaluate full-funnel conversion
  • Experience in marketing project management beneficial
  • Familiarity with basic reporting and analytics processes, reporting, P&L models, and fundamental analytic tactics to derive insights
  • Experience leading projects with internal and external partners with proven results
  • Strong creativity and writing skills
  • Financial services industry experience preferred
  • Bachelor’s degree required

IT Support Coordinator

Charter Oak Federal Credit Union is seeking an IT Support Coordinator.

Applicants must possess the ability to diagnose, troubleshoot and install PC & peripheral devices.  The candidate must have an understanding of networking, hardware & software along with experience with data security initiatives.  The candidate will be responsible for answering the help desk line, managing the help desk ticket queue, daily operations, troubleshooting, configuring and installing hardware, software & peripherals along with extended and after-hours on-call support .   It is essential that the person selected for this position be energetic, enthusiastic and self-motivated.

Certifications in Computer Science / Networking, six months to one-year related experience, training; or equivalent combination of education and experience. An understanding of Network infrastructure and best practices is desired.

Experience with Symitar/Episys is preferable.

Maintenance Technician

The Credit Union is interested in hiring a Maintenance Technician. Applicants must be willing to work together as a team to perform the maintenance and repairs necessary to maintain the physical appearance of all Branch Offices as well as have general knowledge of servicing ATMs and basic working knowledge of IP phones. The candidate will also be responsible for delivering and picking up mail at post offices and inter-office locations.

Applicant must be a US Citizen in order to access Electric Boat and EBNL offices in order to service ATMs and make deliveries.

Part-Time Member Service Representative – Float

Be a part of the Charter Oak Federal Credit Union Team!

Member Service Representative is responsible for building member relationships by providing outstanding service.

Prior experience in traditional or electronic banking services is required. Successful candidate must possess excellent communication and interpersonal skills. Previous sales experience and the ability to work in a team environment is essential.

Salary will be commensurate with experience.

Member Service Representative – Float

Be a part of the Charter Oak Federal Credit Union Team!

Member Service Representative is responsible for building member relationships by providing outstanding service.

Prior experience in traditional or electronic banking services is required. Successful candidate must possess excellent communication and interpersonal skills. Previous sales experience and the ability to work in a team environment is essential.

Salary will be commensurate with experience.


Charter Oak Federal Credit Union is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Please note that Charter Oak conducts drug testing of all applicants.

If you are a job seeker with a disability, or are assisting someone with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or contact us through the email link below. Please include your contact information and specific details about your requested accommodation to support you during the job application process.

EEO is the Law – English Version
EEO is the Law – Spanish Version
Charter Oak Reaffirmation of Affirmative Action Policy Statement
Pay Transparency Nondiscrimination Provision
Pay Transparency Nondiscrimination Poster (English)
Pay Transparency Nondiscrimination Poster (Spanish)

ENJOY THESE GREAT OFFERS

Savings Accounts

EARN 1.50% APY* ON OUR HSA ACCOUNT

*APY = Annual Percentage Yield

Auto Loans

AUTO LOAN RATES AS LOW AS 1.99% APR**

**APR = Annual Percentage Rate

Checking Accounts

EARN 3.00% APY* ON GO CHECKING

*APY = Annual Percentage Yield

ACCELERATOR MORTGAGE AS LOW AS 1.99%/2.05% APR**

**APR = Annual Percentage Rate

Rates effective January 18, 2022