Don’t Call That Number: Voice Search Scams On The Rise

Published On: September 22nd, 2026Categories: Fraud Literacy

Voice search scams are on the rise, and they’re targeting people who rely on virtual assistants to look up phone numbers. One wrong call could connect you straight to a fraudster.

What Is the Fake Customer Service Vishing Scam?

Vishing, or “voice phishing,” is a scam where fraudsters manipulate online search results to display fake customer service phone numbers. When people call these numbers, thinking they’re reaching a real business, scammers trick them into giving up personal or financial information.

How the Scam Works

Scammers post fake support numbers online through fraudulent websites, forum posts, or ad listings. When someone searches for help with their bank, tech service, or retailer, they may call a number listed at the top of the results, without realizing it’s fake. The scammer then pretends to verify identity, requests account numbers or credit card info, or directs the victim to install malware on their device under the guise of “troubleshooting.”

Example of the Scam

Tony searched online for his printer’s support number and found one that looked official. The person who answered asked for remote access to his computer to fix a “firmware issue.” Moments later, his screen went black, and shortly after, he noticed his bank account had unauthorized charges.

How to Protect Yourself From the Fake Customer Service Vishing Scam

Only use contact info from official websites. Go directly to the company’s site instead of relying on search results or third-party pages.
Be skeptical of urgent requests. Scammers often create a false sense of urgency to rush you into sharing sensitive information.
Don’t give out personal or payment details. Real support agents will not ask for full Social Security or card numbers over the phone.
Avoid downloading unknown software. Never install apps or grant remote access unless you’ve verified the company directly.
Use bookmarks for trusted sites. Save the correct URL so you can bypass search engines.

If You Think You’ve Been Scammed

Follow these essential tips:

Contact us and any other financial institution you work with. If your account information has been compromised, or if you have mistakenly given money to a scam, let us know.
Report the scam to the FTC. File a report with the Federal Trade Commission at ReportFraud.FTC.gov. Inform your local law enforcement as well.
Report the scam to the state attorney general. You can find contact information for your state at NAAG.org.
Warn others and document the fake number. Leave reviews or flag the number online so others don’t fall into the same trap.