Important Alerts
Always protect your information! At Charter Oak Federal Credit Union, we are committed to keeping your financial information secure and protected. Below is information about things you can do to help us… help you.
Online Banking Scheduled Maintenance Update - 9/25/2024.
As part of our constant effort to ensure our members bank safe, sound and secure, we’re updating the URL for Charter Oak ONLINE BANKING LOG IN ONLY. All online banking features and benefits will remain the same.
- This does NOT affect our website charteroak.org.
- Our app will continue to look and function the same.
- If you have the online banking URL (my.charteroak.org) bookmarked or saved as a
favorite, we recommend removing this favorite and adding OLB.mycharteroak.online in its place. You can always login to your account at charteroak.org as well.
Required Mobile App update on all devices:
- All members will be required to update the mobile app.
- If you have auto-updates turned off, you will need to manually update the
app on your device(s). Please check your settings on your device(s). - Go to your App Store or Google Play, search for Charter Oak Federal Credit Union, click on the orange tree, NOT "Open". After you click on the orange tree, you should be brought to a page that then shows you a button that says "Update". Please update and then login.
If you have any questions about the legitimacy of this message, please:
- Call our Contact Center at 860-446-8085.
- Email .
- Send a secured message via Online Banking.
- Visit a branch and they will assist you with any questions.
Fraudulent Text Messages and Phone Calls
We have been made aware of members receiving fraudulent text messages and fraudulent phone calls that appear to be coming from Charter Oak asking for personal information to verify fraud charges. Just a reminder that we will never call you or text you asking for personal confidential information.
DO NOT CLICK any links and DO NOT give out your information. If you are unsure of the validity of a text message or phone call, please contact us directly or stop into a branch.
Required Mobile App Update
Starting this month our online banking provider will stop supporting any mobile app version older than 4000.0.0. This will require users on any previous version to update their app via the Google Play or iOS App Store.
Download FAQ's PDF >
Fraudulent Text Message
We have been made aware of a text scam targeting some of our members and even non-members. Some members have received fraudulent text messages that may appear to be from Charter Oak.
Some messages we've seen:
"For your safety, we have temporarily suspended your account as we detected an unusual login attempt. You're encouraged to verify at https://verifycharteroak.selfip.org/cu to access your account."
"(CharterOak CU) Your debit card pin was successfully updated. If you did not make this changes click cht-oak.me to stop it.".
We ask that you DO NOT click on a link attached to a text message. If you are unsure of the validity of a text message, please contact us directly or stop into a branch.
Frontier Troubleshooting
Members have been successful in following this troubleshooting guide to fix connectivity issues with logging into online banking and our app. Please see the below troubleshooting steps for Frontier Communications.
- Uses EERO router hardware
- Use this guide Block / Allow Websites – eero Help Center
- You should have an app on their phone to control settings or the EERO device in their home or business. Follow the guide Block / Allow Websites – eero Help Center
- If this does not work please contact your internet service provider tech support for further assistance.
- Support number 800-801-6652
We sincerely appreciate your patience and understanding.
Fraud Updates
- Fraudsters spoofing Charter Oak Federal Credit Union’s phone number and asking the Members for banking information
Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Hence, you may see Charter Oak’s phone number, but it may not be us calling you. We may call you to verify information you’ve already submitted to us or other reasons. However, we will never call you asking for your personal confidential information (social security number, account number, debit or credit card number, date of birth, etc.) When in doubt, ask for their name. Then hang up and call us! Our Contact Center will be happy to assist you.
When you call us, we will ask you some security questions to identify you as the account holder. We are protecting your information. You generated the call. This is different than someone calling you and it is okay to answer our questions.
- Beware of Fraudulent Text Messages to Members seeking information
Scammers send fraudulent text messages which impersonate a government agency, bank, or other apparent legitimate company to validate their claims. (Examples are not inclusive.) Also known as “smishing”, these messages typically ask consumers to provide usernames and passwords, credit and debit card numbers, PINs, or other sensitive information. This obtained information is used to commit fraud.
Don’t be fooled! Never click on a link from an unknown sender. Also be leery of links from known senders, if it is unusual from them or you’re not expecting the link. It is always a good idea to call and verify the legitimacy of the text and link! Better to be Safe than Sorry!