To apply for a credit card in person or for questions about our Visa card programs, please stop by any Charter Oak branch or call our Contact Center during regular business hours at 860.446.8085. If you are calling long distance, please call 800.962.3237.
To reach Visa® customer service, please call 1.800.299.9842.
If your Visa® Credit Card is lost or stolen, please call 1.800.325.3678.
If you are outside of the United States, please call collect 410.581.9994.
If your Visa® Debit Card is lost or stolen, please call 1.800.472.3272.
If you are outside of the United States, please call collect 973.682.2652.
For information about credit counseling services, please call 1.866.791.4360.
Please mail your payments to:
CHARTER OAK VISA®
PO BOX 4521
CAROL STREAM, IL 60197-4521
Please send all billing inquiries and correspondence to:
PO BOX 30495
TAMPA, FL 33630
Credit & Debit Card Travel Information
Planning to travel overseas and use your Charter Oak Visa Credit or Debit card?
Please be aware that your cards cannot be used in certain countries or regions because of federal Office of Foreign Asset Control (OFAC) regulations or because of high fraud volume.
So please call us before you travel! By calling our Contact Center at 860.446.8085 or 800.962.3237 before you travel, we’ll be able to tell you whether your Charter Oak Credit Card or Debit Card can be used in a particular country or region.
For a current list of federally sanctioned countries and programs, please click on the link below.
And before you travel, take a moment to read these helpful Travel Safety Tips by clicking the link below.