PRIVACY POLICY/SECURITY NOTICES

ALWAYS PROTECT YOUR PERSONAL INFORMATION!

At Charter Oak Federal Credit Union, we are committed to keeping your financial information secure and protected.It's important that you help us safeguard your information. 

Please be aware that we will never request any sensitive personal or account information via email.

  • If you receive an email requesting personal or account information, please do not respond or click on any link. Instead, you should delete the email and contact Charter Oak immediately by calling 860.446.8085 or toll free at 800.962.3237.
  • If you receive a telephone call requesting personal or account information, please do not provide any information to the caller. Please ask for their phone number and then hang up. Contact Charter Oak immediately by calling 860.446.8085 or toll free at 800.962.3237. 

Your privacy and security are very important to us, and we want to ensure that your financial information always remains secure and protected. 


Online Security

Make sure you are on a secure site before entering your user name, password or other personal or financial information when using this website. The address of a secure site begins with “https”, rather the “http”. It is okay for the credit union’s home page to begin with “http”, but the log-on page URL for “Online Banking”  and other sites where personal information is entered will begin with “https”. To verify that a site is secure, you can read the Security Certificate details by clicking on the padlock that appears in the address bar. View the Certificate and make sure it matches the site.


Unauthorized Access

This is the official Charter Oak Federal Credit Union Website. All information is proprietary and any unauthorized use, access, distribution, or copying is strictly prohibited. All rights reserved. Charter Oak Federal Credit Union, 2016.  Any unauthorized use or access to this Website will be reported to Local, State and Federal Agencies including the Federal Bureau of Investigation. Any information relating to the misuse or unlawful access of this site should be reported to Charter Oak Federal Credit Union’s Security Officer at 860.446.8085.


Fraud Alert

Charter Oak believes in keeping you informed of fraudulent activities, and we will post important fraud or security alerts in this section as they become available.

NCUA Warns of Text Phishing Scam

​ALEXANDRIA, Va. (Aug. 23, 2016) – The National Credit Union Administration has received consumer calls about a suspicious text message​ claiming to come from the agency.

The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. NCUA also recommends contacting your credit union and local law enforcement.

You may also contact the Internet Crime Complaint Center, a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center.

NCUA operates an online Fraud Prevention Center that offers information about avoiding frauds and scams on its MyCreditUnion.gov​ website.

If you suspect you may have become a victim of identity theft as a result of this scam, you should immediately contact the three major credit bureaus and request a fraud alert be placed on your credit report: Equifax (866-640-2272), Experian (888-397-3742), and TransUnion (855-681-3196).


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