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> select Message Center > select Compose.
For all other inquiries we’ve included contact information below for your convenience.
Alert: Please do not include account or Social Security numbers when using email links below.
Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)
Charter Oak Routing Number
report debit card suspicious activity or travel notifications.
Visa Debit Cards
PIN Activation / Reset: 800.992.3808
Lost or Stolen: 800.472.3272
Call Collect Outside of the US: 614.564.3075
questions about new mortgage products, application process and closings.
Visa Credit Cards
Toll Free: 800.325.3678
Call Collect Outside of the US: 410.581.9994
Visa Customer Service: 800.299.9842
Need to Re-order Checks?
Order Online: click here
Funds Availability Policy: Read Online
Be Part of Our Culture
We’re a dedicated team that believes in a team approach and giving back to the communities around us.
Careers: view opportunities
Don’t Forget To Update Your Contact Info!
If you’re a Charter Oak member who has recently changed your mailing address, email address or phone number, please login to your account to update your profile.