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For all other inquiries we’ve included contact information below for your convenience.
Alert: Please do not include account or Social Security numbers when using email links below.

Mon – Fri: 9 AM – 5 PM
Sat: 9 AM – 12 PM
View Holiday Schedule

Local: 860.446.8085
Toll Free: 800.962.3237

24 Hour Account Access:
Info-Phone: 860.445.4636 (Local)
Info-Phone: 800.446.3228 (Toll Free)

Mailing Address
Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)

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Charter Oak Routing Number

Find Answers to Common Question
Visit FAQ’s Page

Mortgage Department

questions about new mortgage products, application process and closings.

Phone Option: press 5

Visa Credit Cards

Toll Free: 800.325.3678
Call Collect Outside of the US: 410.581.9994
Visa Customer Service: 800.299.9842

Need to Re-order Checks?

Order Online: click here

Policy Notices

Funds Availability Policy: Read Online

Be Part of Our Culture

We’re a dedicated team that believes in a team approach and giving back to the communities around us.

Careers: view opportunities

Don’t Forget To Update Your Contact Info!

If you’re a Charter Oak member who has recently changed your mailing address, email address or phone number, please login to your account to update your profile.

Account Login