Send Us a Secure Message: For account specific inquiries, please sign in to Online Banking
> select Message Center > select Compose.
For all other inquiries we’ve included contact information below for your convenience.
Alert: Please do not include account or Social Security numbers when using email links below.
Hours:
Mon – Fri: 9 AM – 5 PM
Sat: 9 AM – 12 PM
View Holiday Schedule
Phone:
Local: 860.446.8085
Toll Free: 800.962.3237
24 Hour Account Access:
Info-Phone: 860.445.4636 (Local)
Info-Phone: 800.446.3228 (Toll Free)
Mailing Address
Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)
Charter Oak Routing Number
211176998
Find Answers to Common Question
Visit FAQ’s Page
eBanking Services
report debit card suspicious activity or travel notifications.
Visa Debit Cards
PIN Activation / Reset: 800.992.3808
Lost or Stolen: 800.472.3272
Call Collect Outside of the US: 614.564.3075
Mortgage Department
questions about new mortgage products, application process and closings.
Visa Credit Cards
Toll Free: 800.325.3678
Call Collect Outside of the US: 410.581.9994
Visa Customer Service: 800.299.9842
Need to Re-order Checks?
Order Online: click here
Policy Notices
Funds Availability Policy: Read Online
Be Part of Our Culture
We’re a dedicated team that believes in a team approach and giving back to the communities around us.
Careers: view opportunities
Don’t Forget To Update Your Contact Info!
If you’re a Charter Oak member who has recently changed your mailing address, email address or phone number, please login to your account to update your profile.